Thomas Maiello
Episode 44
Guest: Thomas Maiello

Improving Serviceability & Lifecycle Profitability with Tom Maiello, Varian


How companies are collecting and utilizing field service data can be the differentiator between average performers and best-in-class organizations. However, knowing where to start, what to focus on, and how to avoid complicating the process, can feel overwhelming.

On the latest episode of the inService™ Podcast Live, Thomas Maiello, PMP, Varian’s Director of New Product Introduction, stops by the studio for a tactical discussion on how organizations can use data to drive improved serviceability, with real-life examples. An expert in the service industry, Tom is adept at developing strategic, data-driven programs that not only increase service profitability but customer satisfaction as well.

Tom Maiello has 20+ years of hands-on experience in new product introduction, global technical and product support, field service management and improvement strategies, and services technologies. He is currently the Director of New Product Introduction at Varian Medical Systems (a Siemens Healthineers company). In this role, he manages global product introductions to ensure early and fast market adoption of new products.

Before joining Varian, Tom managed global support teams at Morpho Detection, Smiths Detection, and KLA. At Morpho Detection Tom initiated and deployed the first secure remote access to installed capital equipment in the highly regulated aviation security space. Previously, Tom was enlisted in the U.S. Air Force, and earned a commission in the U.S. Army. Tom holds an MBA from Santa Clara University, an MS from University of Southern California, and a BA from State University of New York.

Topics: Intelligent Service, Leadership & Strategy
Tags: Data, Field Service, Manufacturing, Medical Device, Profitability, Serviceability, Varian

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

Related Content

Lead, Share, Partner With Us

The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.