Bulent Cinarkaya
Episode 19
Guest: Bulent Cinarkaya

Operationalizing Agility Through Process Management with Bulent Cinarkaya, ServiceNow


In recent years, becoming an agile service organization has emerged as a vital necessity in today’s digital market. But what does agility truly look like and what are the processes organizations need to have in place to make agility achievable?

Tune into the latest episode of the inService Podcast as host David Nour is joined by Bulent Cinarkaya from ServiceNow. Bulent will discuss the pillars of agility that service organizations need in order to be successful at adapting to market conditions and flourishing in a volatile and uncertain economy.

Bulent Cinarkaya is the General Manager of Field Service Management at ServiceNow. An industry veteran with 25+ years in the field service and customer management space, Bulent has held previous leadership roles at Salesforce and Oracle before joining ServiceNow.

Watch the On-Demand webinar “Service Experts: Moving to Best-in-Class KPIs and Metrics” with ServiceNow and the Service Council.

Topics: Leadership & Strategy, Technology
Tags: agility, process management, Service Revenue, ServiceNow

About the Host

David Nour
David Nour
The Nour GroupCEO
Nour Group Logo Transparent

A thinker, senior leadership/board advisor, best-selling author, and keynote speaker, David Nour is recognized as the leading expert on strategic business relationships. The author of 10 books, including best-sellers Co-Create (St. Martin’s Press), Relationship Economics (Wiley), and the upcoming Curve Benders, Nour serves as a trusted advisor to global clients and coaches corporate leaders and rising entrepreneurs. He is an adjunct professor at the Goizueta Business School at Emory University and Vanderbilt University’s Owen School of Management, was named to the Global Gurus Top 30 Leadership Professionals list and is honored to be one of Marshall Goldsmith’s 100 Global Coaches.

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