The field service ecosystem is moving forward in exciting new directions. It is no longer an industry of cost centers filled with outdated processes and technology. As digital transformation takes hold, service leaders are now turning their focus to ESG (Environmental, Social and Governance) principles to measure the sustainability of their organization. Of course, with this comes a new set of challenges.
On the latest episode of the inService™ Podcast Live, host John Carroll is joined by Taksina Eammano, EVP & GM of Field Service at Salesforce. Taksina will be bringing her wealth of knowledge and experience to the studio to discuss next generation field service – how she sees the market evolving, trends that are emerging and how representation and ethical aspects play into it all.
Taksina joined Salesforce in 2014 and is responsible for the overall strategy and vision for the Field Service product, powering the mobile workforce. In addition, Taksina pursues her passion for people through her work with the Project Sunshine group and developing product management talent through various programs. As an Equality Group leader within the AsiaPacForce Employee Resource Group at Salesforce, Taksina has pushed for equity in the workforce and believes that product teams need to represent the communities they serve.