Shifting the Focus from AI to Decision Intelligence w/ Edward Krzysik, Circuitry.ai

AI is everywhere, but how do service organizations move beyond capabilities-centric and right-fit conversations and towards a focus on quickly achieving measurable business results? Reframing the conversation as decision intelligence is a subtle, yet powerful lever.

If you’re evaluating AI investments for service, you’ll want to tune into our next episode of the inService Podcast. We’ll be delving into how organizations are connecting and integrating tribal knowledge, service history, parts, and warranty data to increase the confidence, scope and speed of actionable intelligence.

Join us on Thursday, July 23rd at 12pm EST, as host Gerardo Pelayo, Ph.D. welcomes Edward Krzysik, MBA, VP of Customer Success & Value, Circuitry.ai, to the podcast studio. We’ll look at how AI-powered decision support can help organizations improve their frontline’s experience and retain talent, while improving on measurable operational and financial results such as increased technician productivity or driving market share growth. Edward will also offer practical insights into where to start and how to maximize impact.

Edward Krzysik brings more than 24 years of experience leading enterprise adoption of AI, augmented reality, and remote expertise solutions that modernize service operations and improve measurable outcomes. Prior to joining Circuitry.ai, Edward served as Vice President of Client Strategy at Help Lightning and held senior leadership roles at Xerox and RICOH, where he pioneered remote-resolution models and scaled large field service organizations. He has been recognized for innovation in remote service delivery, including receiving the CIO Top 100 Solutions Award. At Circuitry.ai, Edward leads Customer Success & Value, ensuring customers define, realize, and expand measurable ROI from Service Decision Intelligence.