Darren Roos
Episode 12
Guest: Darren Roos

Sustainable Culture of Customer Obsession with Darren Roos, IFS

Overview

Join David Nour on this episode of the Service Council inService Podcast series with Darren Roos, CEO of IFS – the global leader in Field Service Management, Enterprise Asset Management, and Enterprise Resource Planning. Darren’s career-building global software business spans over 20 years. Shouldering end-to-end responsibility for all products and the well-being and efficiency of 4,000 staff, Darren was the President of SAP’s global ERP Cloud business. With a reputation for being connected, direct, and invested, he also delivered his brand of consistency as General Manager of Northern Europe and Chief Operating Officer of EMEA for the company.

No less significant is the time he spent with Software AG as President of EMEA, APJ, LATAM as well as being on Software AG’s Group Executive Board.

A respected thought-leadership writer and Cloud expert, Darren’s not frightened of bucking comfortable trends within the industry. He doesn’t see being hot-on-the-heels of the market leaders as second place; working smart doesn’t take the place of working hard, and asking for help isn’t showing weakness. He advocates being in love with what you do, focusing on outcomes rather than hurdles, and facilitating customer choice at every step. Having grown up in South Africa, he understands the sound case for diversity in business.

When not at work, Darren puts as much energy into enjoying time with his wife and three children. In addition, he currently is a Board Director at Sitecore.

Topics: Customer Experience

About the Host

David Nour
David Nour
The Nour GroupCEO
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A thinker, senior leadership/board advisor, best-selling author, and keynote speaker, David Nour is recognized as the leading expert on strategic business relationships. The author of 10 books, including best-sellers Co-Create (St. Martin’s Press), Relationship Economics (Wiley), and the upcoming Curve Benders, Nour serves as a trusted advisor to global clients and coaches corporate leaders and rising entrepreneurs. He is an adjunct professor at the Goizueta Business School at Emory University and Vanderbilt University’s Owen School of Management, was named to the Global Gurus Top 30 Leadership Professionals list and is honored to be one of Marshall Goldsmith’s 100 Global Coaches.

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