Darren Roos
Episode 12
Guest: Darren Roos

Sustainable Culture of Customer Obsession with Darren Roos, IFS


Join David Nour on this episode of the Service Council inService Podcast series with Darren Roos, CEO of IFS – the global leader in Field Service Management, Enterprise Asset Management, and Enterprise Resource Planning. Darren’s career-building global software business spans over 20 years. Shouldering end-to-end responsibility for all products and the well-being and efficiency of 4,000 staff, Darren was the President of SAP’s global ERP Cloud business. With a reputation for being connected, direct, and invested, he also delivered his brand of consistency as General Manager of Northern Europe and Chief Operating Officer of EMEA for the company.

No less significant is the time he spent with Software AG as President of EMEA, APJ, LATAM as well as being on Software AG’s Group Executive Board.

A respected thought-leadership writer and Cloud expert, Darren’s not frightened of bucking comfortable trends within the industry. He doesn’t see being hot-on-the-heels of the market leaders as second place; working smart doesn’t take the place of working hard, and asking for help isn’t showing weakness. He advocates being in love with what you do, focusing on outcomes rather than hurdles, and facilitating customer choice at every step. Having grown up in South Africa, he understands the sound case for diversity in business.

When not at work, Darren puts as much energy into enjoying time with his wife and three children. In addition, he currently is a Board Director at Sitecore.

Topics: Customer Experience

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