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Episode 64
Guest: Scott Allison

The Human Element of Digital Supply Chains w/ Scott Allison, DHL

Overview

According to the 2024 Service Supply Chain: Service Parts Management survey, poor visibility continues to be the most frequently reported challenge by supply chain leaders, including a year over year increase from 43% to 49%. The industry is currently in a golden age of technological innovation thanks to the rise of artificial intelligence (AI), analytics tools and business intelligence (BI), so why does transformational visibility continue to elude organizations, despite increased investments? For many, the answer lies in people.

Join the inService™ Podcast as hosts John Carroll and Gerardo Pelayo tap into the supply chain expertise of our guest, Scott Allison, Chief Customer Officer at DHL Supply Chain Global Service Logistics. Scott will explain how true transformation starts with organizational readiness, not just the implementation of tools. He will share insights on how DHL customers successfully incorporate the human element into their digitalization efforts by using enhanced visibility tools and control dashboards to improve decision-making processes. Additionally, he will offer advice on how you can achieve similar results.

Scott Allison is Chief Customer Officer – Service Logistics at DHL Supply Chain. He is a member of the DHL Service Logistics and DHL Customer Development Boards and is responsible for all commercial activities within DHL Service Logistics. Scott is a supply chain professional with more than 35 years of experience and has been with the DHL Group since 1992, working in several DHL divisions. His current role involves helping many of the world’s top enterprise companies ensure they offer their customers maximum uptime, mainly in technology, medical or industrial applications.

Topics: Service Supply Chain, Workforce & Talent
Tags: Data, DHL, Digital Strategy, Supply Chain

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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