Companies everywhere are facing the challenge of achieving market growth and increasing profitability while keeping costs down, customers happy and the work desirable for service employees. This week we look at how best-in-class organization Ricoh has managed to achieve this by leveraging their most valuable asset – their field service technicians.
Tune into the latest episode of the inService ™ Podcast Live as host John Carroll is joined by Bob Lamendola, SVP of Technology and Head of Digital Services Center of Ricoh USA, Inc. Bob is responsible for creating a clear strategy and identity for Ricoh’s digital services portfolio, unifying service development and innovation to enable efficiency and agility, and aligning and prioritizing resources with a customer-centric focus.
With Ricoh for more than 15 years, Bob has held numerous leadership roles within the IT Services organization including management of the Managed Hosting, Application Development, and ITS Infrastructure and Support teams. Bob holds a Bachelor of Science degree in Computer and Information Science from Bloomsburg University.