Bob Lamendola
Episode 22
Guest: Bob Lamendola

The Service Advantage: Driving Market Growth With Existing Skill Sets with Bob Lamendola, Ricoh

Overview

Companies everywhere are facing the challenge of achieving market growth and increasing profitability while keeping costs down, customers happy and the work desirable for service employees. This week we look at how best-in-class organization Ricoh has managed to achieve this by leveraging their most valuable asset – their field service technicians.

Tune into the latest episode of the inService ™ Podcast Live as host John Carroll is joined by Bob Lamendola, SVP of Technology and Head of Digital Services Center of Ricoh USA, Inc. Bob is responsible for creating a clear strategy and identity for Ricoh’s digital services portfolio, unifying service development and innovation to enable efficiency and agility, and aligning and prioritizing resources with a customer-centric focus.

With Ricoh for more than 15 years, Bob has held numerous leadership roles within the IT Services organization including management of the Managed Hosting, Application Development, and ITS Infrastructure and Support teams. Bob holds a Bachelor of Science degree in Computer and Information Science from Bloomsburg University.

Topics: Field Service, Workforce & Talent
Tags: Employee engagement, Field Service, Field Service Engineer, Ricoh, Talent Crisis, Talent development

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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