Karin Hamel
Episode 20
Guest: Karin Hamel

The Voice of the Field Service Engineer with Karin Hamel, Schneider Electric


Workforce and labor challenges continue to be a top concern for field service leaders as they struggle with how to keep their team staffed and the work desirable. How can organizations redesign workflows so that they can create positive experiences for field service employees and customers alike?

Don’t miss this week’s episode of the inService™ Podcast as host John Carroll is joined by Karin Hamel of Schneider Electric. As Vice President of Services for U.S. Digital Buildings, Karin is highly regarded for scaling organizations to deliver sustainable, profitable performance, as well as disrupting the status quo to future-proof businesses and cultivate a customer-centric culture.

Karin is a graduate of the University of Rhode Island and is active as a Career Advisor for Northwestern University’s Energy and Sustainability Master of Science program.  She was the 2021 recipient of the Service is Humanity™ award from The Service Council, for which she currently serves on the Advisory Board.

Topics: Field Service, Workforce & Talent
Tags: Retiring Workforce, Schneider Electric, Sustainable workforce, Talent Crisis, Training and Development

About the Host

John Carroll
John Carroll
Service CouncilCEO
ServiceCouncil H FC

John Carroll is an entrepreneurial, marketing and business development executive with a consistent record of growing revenue, market share and business valuation.

He founded Service Council™ in 2009 with a vision to create a platform for innovation sharing, shaping and sharpening; where uncommon service-centric businesses can emulate the strategies deployed by Global Service Leaders. Under Carroll’s direction, Service Council has grown from a groundbreaking idea to a community that features greater than 150,000 service executives worldwide across 6 continents, with representation in greater than 30 countries.

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