Shep Hyken
Guest: Shep Hyken

Shep Hyken…Prepare to be Amazed…differentiating your Service Experience!


Today’s conversation is with Shep Hyken, a world renown customer service expert, speaker and author. Shep specializes in customer service, loyalty, engagement and customer experience.

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.

Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home and The Convenience Revolution. He is also the creator of The Customer Focus™, a customer service training program that helps clients develop a customer service culture and loyalty mindset.

Topics: Customer Experience, Field Service, Intelligent Service, Leadership & Strategy
Tags: Customer effort, Customer experience management, Customer feedback management, Customer loyalty, Customer service, Employee engagement, Global service strategy, Net promoter score, Service culture, Service innovation, Service strategy

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