Join me in a conversation with a remarkable Service Leader Charles Hughes, Vice President of Technical Site Services for Acuative, where he leads a team that delivers world class technology solutions including field service support, project implementation and IT solutions designed to enable success across the customer base.
In today’s conversation we focus on the future of service…the emerging trends towards outcome based experiences, customers real time connection with their equipment and providers, and how companies can take a strategy of delivering service through its People (Generational Differences), Technology (Accelerating Innovation), Process (Change Management) and Data (Big Data). And consolidating that into regular and consistent innovation across your organization, leadership teams, customers and the market you’re serving.
