Join the Service Council™ for our latest podcast series. Every month we will feature a service leader who will provide insights, practical knowledge and best practices to help you sharpen your strategy.
For the past decade, equipment manufacturers in every industry have been struggling with a business model disruption that has had significant implications for field services organizations. For field service leaders, it’s critical to stay on top of industry trends, top business challenges, and strategic imperatives such as productivity, service revenue, and digital if not cultural transformations, that will drive field services organizations in 2020 and beyond. Each month, join host David Nour as he interviews senior executives for what they’re seeing, thinking, and doing differently. As always, we welcome your comments and suggestions for future guests and topics. #InServicePodcast
He is the Chief Innovation Officer at Vertiv, a global provider of critical digital infrastructure and continuity solutions headquartered in Columbus, Ohio. In his 30+ years in the industry, he has also led the global advanced analytics group for the
The air transport sector is one of those greatly affected by the coronavirus pandemic. There has been a significant decrease in passengers. Those who decide to fly encounter additional health protocols. Many have reported feeling anxious during long flights. However,
In customer relationships, there comes an inevitable time when customer and provider may encounter challenges. Many of these problems stem from customer expectations that go unmet. Good leaders address these issues head-on. Not only do they fix the problem, they
Many of today’s businesses now use field-focused forms automation, or technology designed for the field rather than the office. The development of these kinds of custom apps can help a company increase its business optimization and revenues in the long
The service industry has been going through a time of transition in the pandemic. Hands-on and on-site visits are turning into virtual services, a change which has become necessary for service professionals globally. Sean Jordan, the Service Director at Biotek
The field services industry has seen many disruptions in the last decade. This required industry players to keep up with trends and other transformations to stay on top and continue providing value to their customers. Bob Feiner, the Senior Vice
Brian is the CEO of Janus Logistics Technologies (JLT). Join us in today’s podcast as Brian shares how JLT’s innovative software platform redefines Service Parts Logistics..and in his own words how …“The supply chain can drive customer delight, and growth
Join me in a conversation with a remarkable Service Leader Charles Hughes, Vice President of Technical Site Services for Acuative, where he leads a team that delivers world class technology solutions including field service support, project implementation and IT solutions designed to enable success across the customer base. In today’s conversation we focus on the future of service…the emerging trends
Gary York, CEO of HelpLightning is our guest to talk about Merged Reality…in this episode we discuss the capabilities, value and experience you can leverage to dramatically improve your service delivery, CX, ease of engagement while delivering more uptime to your customers. If your looking for ways to better connect with your customer, improve first time fix rates, deliver skilled
Join our conversation today with Eric Reisner a the North American VP & GM for Hobart Service. Eric has spent 30 year working in Service and Leading Service Teams across a number of brands and industries. Today we dive into how they are building the workforce for their future…we also talk technology and how Hobart is innovating from reactive service
Today’s conversation is with Shep Hyken, a world renown customer service expert, speaker and author. Shep specializes in customer service, loyalty, engagement and customer experience. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for
The Center for Services Leadership (CSL) in the W. P. Carey School of Business at Arizona State University is “opening worlds of opportunity through the science of service.” Listen to the podcast discussion between Service Council’s Chris Gera and CSL executive director Thomas Hollmann to learn what the science of service means for service innovation. Thomas Hollmann is the Executive
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