Service Council's inService™ Podcast Series

Join the Service Council™ for our latest podcast series.  Every month we will feature a service leader who will provide insights,  practical knowledge and best practices to help you sharpen your  strategy. 

For the past decade, equipment manufacturers in every industry have been struggling with a business model disruption that has had significant implications for field services organizations. For field service leaders, it’s critical to stay on top of industry trends, top business challenges, and strategic imperatives such as productivity, service revenue, and digital if not cultural transformations, that will drive field services organizations in 2020 and beyond. Each month, join host David Nour as he interviews senior executives for what they’re seeing, thinking, and doing differently. As always, we welcome your comments and suggestions for future guests and topics. #InServicePodcast

Latest Episodes

inService™ Podcast – E10 – James Mylett

He leads the U.S. Digital Buildings business for Schneider Electric. A recognized pioneer in Field Services and the Building Management space, he is a leader in accelerating the digital service experience for commercial buildings.  With a career spanning close to four

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inService™ Podcast – E8 – Sonya Lacore

The air transport sector is one of those greatly affected by the coronavirus pandemic. There has been a significant decrease in passengers. Those who decide to fly encounter additional health protocols. Many have reported feeling anxious during long flights. However,

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inService™ Podcast – E7 – Gaven Fahl

In customer relationships, there comes an inevitable time when customer and provider may encounter challenges. Many of these problems stem from customer expectations that go unmet. Good leaders address these issues head-on. Not only do they fix the problem, they

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2019 Podcasts

Charles Hughes

The Future of Work with Charles Hughes

Join me in a conversation with a remarkable Service Leader Charles Hughes, Vice President of Technical Site Services for Acuative, where he leads a team that delivers world class technology solutions including field service support, project implementation and IT solutions designed to enable success across the customer base. In today’s conversation we focus on the future of service…the emerging trends

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Hobart Services – Building the future of service

Join our conversation today with Eric Reisner a the North American VP & GM for Hobart Service. Eric has spent 30 year working in Service and Leading Service Teams across a number of brands and industries. Today we dive into how they are building the workforce for their future…we also talk technology and how Hobart is innovating from reactive service

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Shep Hyken – Prepared to be Amazed… Delivering an Experience through Service

Today’s conversation is with Shep Hyken, a world renown customer service expert, speaker and author. Shep specializes in customer service, loyalty, engagement and customer experience. Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for

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Thomas Hollmann – “The Science of Service”

The Center for Services Leadership (CSL) in the W. P. Carey School of Business at Arizona State University is “opening worlds of opportunity through the science of service.” Listen to the podcast discussion between Service Council’s Chris Gera and CSL executive director Thomas Hollmann to learn what the science of service means for service innovation. Thomas Hollmann is the Executive

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