Over 25 years of industry experience, responsible for ensuring exceptional results and the ongoing evolution of Cisco’s industry-leading Technical Support. Strong track record of building and leading successful global teams, delivering operational excellence and strategic business transformation.
Influential innovator, responsible for developing disruptive new concepts relating to customer value, productivity, efficiency, and service delivery quality. Passionate about talent development, mentoring and a champion for inclusion and diversity. Industry speaker and panelist, discussing the role of analytics, automation, and cognitive systems in service delivery.
Innovation lead for funding, incubating and developing disruptive new concepts relating to customer experience and support quality. Executive lead for Inclusion and Diversity engaged at an industry level with a number of influential forums, including participating in the judging panel for the Black British Business Awards, and co-sponsor and keynote speaker at the European Women in Technology conference.
Chris is CCIE certified, and a guest lecturer at Warwick University Business School.