Fabio Raffone is the Senior Global Vice President of Customer Issue Resolution at Tetra Pak. With 20 years of experience, Fabio has excelled in leading diverse teams and driving operational excellence across multiple regions. He holds a master’s degree in chemical engineering from the University of Naples.

Fabio’s career includes significant roles at Nestlé Italiana S.p.A. and various leadership positions in Services organization at Tetra Pak, where he has been instrumental in fostering continuous improvement and innovation. He has worked in Italy, Brazil, and the U.S., leveraging his multilingual skills and cross-cultural insights.

An active industry thought leader, Fabio has contributed to various industry podcasts and publications and is an Advisory Board Member with Service Council and part of TSIA (Technology & Services Industry Association). His dedication to excellence and talent development makes him a respected leader in service technical support and service operations.