I have been part of the Currys business for over 23 years, with over 18 years’ experience within Repairs and Reverse logistics. I am responsible for the introduction and development of diagnostics tools into the Currys Repairs/Returns journeys within the retail stores, driving the production of stock for Currys Circular Economy Sales. While also being responsible for the Supplier terms of warranty Repairs and Returns compliance

In 2023, my team and I were the proud Winners of the “Retail Weekly Customer Experience Gamechanger Award” for the Implementation of RepairLive, a 2-way video solution designed to help support customers with their Tech issues. As a team, we continue to challenge ourselves on “Giving Tech a Longer Life”, and in 2024 introduce Vyntelligence into Currys Field Repair Process. Driving improvement in First Visit Fix rates and Customer experience.