Jack Rijnenberg is the Head of Global Service Enablement at Markem-Imaje, a leading provider of industrial marking and coding solutions within the Dover Imaging & Identification group. With global responsibility for digital service tools, service product development, knowledge management and training, Jack drives the strategy evolution of service excellence across a diverse and often multinational customer base. His leadership focusses on developing internal and external digital self-service tools, equipping global service teams with advanced capabilities, strengthening operational performance, and enabling technologies that enhance customer value and long-term satisfaction.

With a distinguished career spanning 36 years in the industrial marking and coding industry, Jack has held a wide range of roles across sales, service, and customer relationship management. This breath of experience driven by a strong motivation towards the industry, has given him a deep understanding of the full customer lifecycle, from solution design and delivery to operational support and long-term service optimization. His pragmatic ability to integrate commercial insight with technical expertise has made him a key contributor to organizational growth, digital transformation, and the development of innovative service strategies.

Jack holds an MSc in Business Administration and a BA in Electronic Engineering, a combination that underpins his strategic approach to service leadership-balancing technical rigor with business impact.

Throughout his career, he has been recognized for building strong global teams, fostering knowledge sharing cultures and implementing service products that deliver measurable operational improvements. As a senior industry leader, Jack continuous to champion initiatives that elevate service performance, strengthening customer relationships and position Markem-Imaje at the forefront of service innovation worldwide.