John Ward
John Ward
Global Head of Customer Experience
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John leads Cigna’s Enterprise Insights & Experience function, which includes the Company’s Market Research, Competitive Intelligence, Experience Design, Voice of Stakeholder and Segmentation capabilities. John and his team are responsible for enabling the company’s growth via stakeholder-driven solutions across all lines of business, channels and audiences.

John joined Cigna in 2017 as the the Head of Customer Experience and expanded his role in 2020 to include the Company’s Insights functions as well.

Prior to Cigna, John spent 14 years at American Express in various customer-focused roles including Digital Marketing, Product Management and Service Delivery. Over the last 7 years of his tenure at American Express, John led Customer Experience & Operational Excellence for the US Consumer Card Group where he was responsible for end-to-end experience and quality.

John holds a Bachelor of Science in Economics from the Wharton School at the University of Pennsylvania.
Outside of work, John and his wife Sevia have two daughters, Tess (11) and Laine (9). John is active in his community, serving on several local boards including those for the Rowayton Library and Norwalk Junior Lacrosse.