Lisa McFarland, Director of Service Operations at Midmark, leads with a passion for operational excellence, customer satisfaction and team development. With a deep understanding of service logistics, process improvement and cross-functional leadership, she drives innovative solutions that enhance service delivery and operational efficiency.

Throughout her career, she has been committed to optimizing service operations, streamlining workflows, and enhancing customer experiences. By leveraging data-driven strategies and a customer-first approach, she works to strengthen Midmark’s service capabilities and ensure teams are equipped to exceed expectations.

In addition to her role at Midmark, Lisa serves as an Advisory Board Member for the Service Council, where she collaborates with industry leaders to drive innovation, share insights and shape the future of service excellence. This opportunity allows her to contribute to thought leadership in service operations and stay at the forefront of emerging industry trends.

At Midmark, Lisa is proud to contribute to a mission-driven organization dedicated to improving healthcare environments through innovative design and service excellence. Her focus remains on delivering exceptional service, fostering strong team dynamics and driving operational success.