Mark Hessinger is the SVP Global Customer Success at 3D Systems Inc. and is responsible for all Global Aftermarkets Functions. He is a Senior Global Customer Experience Leader who leads organizations to higher performance. A visionary with a demonstrated ability to identify customer needs and design a strategy that builds innovative, profitable and scalable solutions that deliver greater customer loyalty and employee engagement. Mark designed and led Global Customer Experience programs leveraging NPS and a closed loop process improvement at multiple companies. He architected the strategy and led IoT and M2M projects that leveraged technology to transform business processes and operations. He enjoys finding sustainable solutions for large messy customer facing problems.