Mike Ferraro is the Director of Worldwide Service for Werfen’s Hemostasis and Acute Care Business Lines responsible for Service Lifecycle Management, Learning & Development, Innovation, and Service Business Management. As a passionate leader he excels in developing transformational customer relationships, industry-proven global processes, executed by passionate, competent, and exceptionally trained service and support talent.

Mike has over 15 years of Senior Leadership experience managing Technical Operations / Program Development as a Regional, National and Worldwide Leader. His leadership style focuses on tight integration, transparency, and communications with cross functional departments to deliver on operational excellence, scalability and increased revenue.