Mike Hughes is currently the Global Head of Service at Peak Scientific Instruments Ltd. His responsibilities include leading a global service organization of over 170 field service engineers and technical support specialists. He also directly manages the Global Technical and Training functions.

His tenure at Peak Scientific has been marked by significant achievements, such as introducing Peak Visual Support, an AR based platform to enable enhanced remote troubleshooting and diagnostics.

He also developed a strategic approach to service contract sales, based on installed base contract connection rate, on time warranty conversion and contract renewals, which has contributed to the company’s commercial growth.

Mike’s background lies in Six Sigma and process improvement, across operational, technical and commercial roles. Mike’s passion lies in developing data-driven strategies that align with the company’s goals and customer satisfaction.

His experience in field service and his role in enhancing service delivery at Peak Scientific highlight his commitment to customer centric operational excellence.