Michael Israel is the Vice President of Zuper Community. Michael is an expert in field service operations and software-related issues. He is proficient at identifying inefficiencies, developing new processes, and providing best practices, right solutions, and recommendations to meet clients’ technical and business objectives. Prior to Zuper, Michael in field service operations and spare parts management roles, including 12 years with IBM’s Field Engineering division.

Over the past three decades he has held management and executive roles with major providers of CRM and Field Service software applications, including tenures with IFS, Oracle, and SAP. Michael has also served as Research Director for Technology Services Industry Association (TSIA) and Aberdeen Group.