Report: 2024 Voice of the Field Service Engineer Summary Findings
In the second half of 2024, Service Council launched its annual Voice of the Field Service Engineer survey. The intent of this survey is to hear firsthand from field agents and provide insight into areas such as job satisfaction, future career plans, engagement, likes and dislikes of their role, thoughts regarding technology and recommendations for improvement.
This report will:
- Summarize and interpret the findings revealed in the survey.
- Compare the results with previous years to identify areas of improvement, as well as new and ongoing trends.
- Suggest actions management can take to improve the efficacy, engagement and retention of field service engineers.
Member-Only Content
Log in if you have an existing membership or or visit our Membership page for more information.
Topics
Lead, Share, Partner With Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.