Research Insight: Field Service Management (FSM) Plays Key Role in Service Innovation
Field Service Management (FSM) remains in the top 3 planned investments year-over-year for service leaders, while both CRM and ERP have dropped in priority from 2022. However, for true innovation, a stronger approach towards functional technology integration is needed.
This Research Insight looks at:
- The top areas of focus for service leaders in their digital transformation efforts
- The challenges service leaders face in 2024 and beyond
- How these challenges and priorities create an opportunity to proactively shape the business context through technology
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