Reports & Insights

Research Insight: Remote Service Becoming the Standard

Service leaders are facing continued pressure to align to the customer’s evolving channel preferences and increasing demands for speed while completing more service incidents with less resources. They are also continuing to be relied on to do all the above in a cost-effective, efficient and profitable manner. As a result, remote support strategies and technology…

Topics

Field ServiceTechnology
Tags: cost of dispatch, Customer Expectations, Field Service, Remote Service

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