Research Insight: Using AI to Bridge the Expertise Gap
The nature of work is changing and service leaders are tasked with a critical juggling act: How do you balance providing field service engineers (FSEs) and technicians with better access to information without creating app fatigue or data overload?
This Research Insight looks at:
- How field service engineers perceive their role is evolving
- Where the areas needed to meet new challenges is lagging
- How service leaders can help alleviate the burden of too much data
Topics
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