Research Insight: Field Service Management (FSM) Plays Key Role in Service Innovation

Field Service Management (FSM) remains in the top 3 planned investments year-over-year for service leaders, while both CRM and ERP have dropped in priority from 2022. However, for true innovation, a stronger approach towards functional technology integration is needed.

This Research Insight looks at:

• The top areas of focus for service leaders in their digital transformation efforts
• The challenges service leaders face in 2024 and beyond
• How these challenges and priorities create an opportunity to proactively shape the business context through technology