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Ooyala’s Archana Shetty, Senior Director of Worldwide Customer Success, joins Service Council in a discussion on the concept of Customer Success. Click here to listen
The Service Council interviews Steve Blaz, VP of Customer Success Services for Engyte, about his focus on customer success. Click here to listen now
Xerox Corporation’s Vice President of Next Generation Technical Support, Connie Treese, shares Xerox’s service transformation and its impact on field technician roles and responsibilities. Click
Microsoft’s Param Kahlon shares his thoughts on the FieldOne acquisition and highlights the tech giant’s plans to support field service businesses. Click here to listen
Service Council welcomes Jack Kleminich, Director of Service Programs and Technology at Tyco-SimplexGrinnell, to discuss the creation and management of Simplex’s service lead program. Click
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