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Self-Service Portals

Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.

Strategies for Product End-of-Life

The Service Council chats with Philips Healthcare and the Sub-Zero Group about their approaches to managing the end-of-life and end-of-service phases of their products.

2018 Service Leader’s Trends (PDF)

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The Agile Field Service Workforce

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