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Customer Success with Ooyala

Ooyala’s Archana Shetty, Senior Director of Worldwide Customer Success, joins Service Council in a discussion on the concept of Customer Success. Click here to listen

Egnyte: Introducing Customer Success

The Service Council interviews Steve Blaz, VP of Customer Success Services for Engyte, about his focus on customer success. Click here to listen now

Xerox: Moving Technicians out of the Field

Xerox Corporation’s Vice President of Next Generation Technical Support, Connie Treese, shares Xerox’s service transformation and its impact on field technician roles and responsibilities. Click

Microsoft and Field Service

Microsoft’s Param Kahlon shares his thoughts on the FieldOne acquisition and highlights the tech giant’s plans to support field service businesses. Click here to listen

H1 2014 Service Trends (PDF)

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