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The Service Council team reviews the major themes and takeaways from the 2017 Smarter Services Symposium.
The Service Council welcomes service leaders from Schneider Electric and IMAX Corporation to chat about major service business themes and trends for 2018.
The strain to meet mission critical service demands has only increased and the pressure to achieve greater service levels and customer satisfaction is at an
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As organizations reevaluate and redefine their technology strategies, they are finding that their business processes have not necessarily been in sync with their technology choices.
Too much data, an overextended workforce, and an uncertain climate that is accelerating the industry shift in service delivery are just a few things on
Service Council’s Smarter Services™ Executive Symposium is the premier networking and learning opportunity for leaders of service and support businesses. The 2020 10th Anniversary Edition
A company-wide operating methodology which recognizes the role and importance of service as it impacts customer centricity, satisfaction, loyalty, retention and overall customer experience while
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