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Summary Findings Call: New Services

Revenue generating services are of great interest for service leaders in 2018. The Service Council shares results from its survey on the topic.

Self-Service Portals

Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.

Product End of Life (PDF)

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Strategies for Product End-of-Life

The Service Council chats with Philips Healthcare and the Sub-Zero Group about their approaches to managing the end-of-life and end-of-service phases of their products.

ADP Gets Agile: Acquires WorkMarket

On January 22, 2018, ADP announced its acquisition of WorkMarket for an undisclosed fee (Release). WorkMarket, a TSC Customer, has been developing and offering the

2018 Service Leader’s Trends (PDF)

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