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Blog: Technology Investments are Key to Organizational Evolution

Recent Service Council research reveals that the current pandemic is causing field service leaders to re-focus their efforts on examining and streamlining the service delivery processes in their organizations. Many of our customers and prospects are echoing that sentiment. They – and we – believe a renewed emphasis is required on fundamental service practices, such as: Agility – enabling technicians and technical support staff to respond and resolve customer problems quickly, with minimal – or even zero – on-site time. Safety – ensuring the field technicians, the customers, the back-office staff, and all relevant stakeholders are properly protected and as safe

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