Research Library

Progress is driven by two forces: the development of new capabilities, and the relentless tenacity of the industry’s brightest minds. We see it as our duty to accelerate progress by reporting on cutting-edge ideas, demonstrating scalable processes, and exploring new models of collaborative innovation.
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Survey Says…

Each quarter we survey hundreds of service professionals around the world to better understand their rapidly evolving preferences, needs, and concerns. Every voice counts. Please help us by participating in our surveys. Share the link with your team. And as a thank-you, we will share the results with you.

Recommendations & Nominations?

The Service Council features the foremost experts and thought leaders, and we welcome speaker recommendations for our Smarter Services webinars, inService podcasts and events. If you would like to recommend a topic or nominate a speaker, please contact us.