inService™ Podcasts

National leading experts share their thoughts, solutions, insights and ideas on the most talked-about trends in our service business today. Stay up to date on the latest research, solutions, and best practices that can guide your efforts as you grow your service business.

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Episode 113

October 2, 2026

Guest: Maarten Vandenbroucke

From Scheduling to Orchestration: Building the Adaptive Service Enterprise w/ Maarten Vandenbroucke, Timefold

Episode 112

August 21, 2026

Guest: Ben Groeneveld

Next-Gen Service Contracts for the Post-Warranty Period w/ Ben Groeneveld, Syncron

Episode 111

August 13, 2026

Guest: Roshan Pinto

Breaking the AI Paradox: “Adaptive Guidance” is the Next Service Model w/ Roshan Pinto, Tavant

Episode 110

August 6, 2026

Guest: Niken Patel

Think Bigger: Building AI Teammates That Make Service Teams Superhuman w/ Niken Patel, Neuron7.ai

Episode 109

July 24, 2026

Guest: Edward Krzysik

Shifting the Focus from AI to Decision Intelligence w/ Edward Krzysik, Circuitry.ai

Episode 108

July 10, 2026

Guest: Pulin Kumar

Priorities’ Paradigm Shift: Going for the Gain Before the Pain w/ Pulin Kumar, Pyxtech

Episode 106

July 2, 2026

Guest: Leila Rookstool

AI and the New Frontline: Rethinking Technician Enablement in Service w/ Leila Rookstool, ServiceTitan

Episode 107

June 17, 2026

Guest: Tas Hirani

3 Strategic Actions Service Leaders Must Embrace for Next-Gen Service w/ Tas Hirani, Aquant

Episode 104

May 14, 2026

Guest: Emrah Ercan

The 5 Ps of Service Transformation: A Blueprint for Becoming the Benchmark w/ Emrah Ercan, Hitachi

Episode 104

May 1, 2026

Guest: Patrycja Sobera

Executive in the Passenger Seat: A Ride Along with Service w/ Patrycja Sobera, Unisys

Episode 102

April 24, 2026

Guest: Adi Frenkenberg

AI Adoption: When Behavior Drives or Derails Success w/ Adi Frenkenberg

Episode 101

March 25, 2026

Guest: Denise MacDonell

Harnessing Data for Intelligent Service w/ Denise MacDonell, Flash Global

Other Podcast Episodes

Episode

March 18, 2021

Guest: Shep Hyken

Shep Hyken…Prepare to be Amazed…differentiating your Service Experience!

Episode

February 28, 2021

Guest: Gary York

Help Lightning CEO Gary York shares how to “Be There Instantly” for your Customers

Episode

February 28, 2021

Guest: Thomas Hollmann

Thomas Hollmann – “The Science of Service”

Episode

February 28, 2021

Guest: Charles Hughes

The Future of Work with Charles Hughes from Acuative

Episode

January 6, 2020

Guest: Brian Simons

Brian Simons: CEO of Janus…Digitizing the Service Supply Chain to Drive Customer Value

Episode

July 31, 2019

Guest: Eric Reisner

Eric Reisner VP & GM Hobart Service N/A – Building the Future of Service @ Hobart

Episode

September 3, 2015

Guest: Param Kahlon

Microsoft and Field Service

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The Service Council features the foremost experts and thought leaders, and we welcome speaker recommendations for our Smarter Services webinars, inService podcasts and events. If you would like to recommend a topic or nominate a speaker, please contact us.

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