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Overview
According to Service Council’s 2020 Service Leader’s Agenda Survey, 77% of heavy manufacturing leaders identify changing customer expectations as their number one challenge. Curious what other challenges they’re facing and how you can future-proof your organization against them?
Buddy Saucier, Vice President of HVAC Service at Johnson Controls, Chris Gera, Managing Director and Senior Analyst for Service Council, and Mark Scott, VP of Marketing at ProntoForms discuss the macrotrends shaping the future of field service and how innovative leaders are tackling them.
Key takeaways:
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