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Overview
Building a modern service team requires a well thought out plan and sharp execution. As the retiring workforce continues to exit the marketplace at an alarming pace (and much of the empirical and historical knowledge and skillsets along with them), the importance of creating a succession planning strategy couldn’t be more vital.
Those organizations who are creating a Best-in-Class infrastructure are focusing on strategies which support upskilling their existing workforce through a combination of professional development and technology infrastructure to supplement knowledge.
How can you quickly ramp up a workforce in transition? Be part of the conversation where we’ll cover
Technology that quickly turns service data into actionable information to help upskill the workforce
Join us on January 13th at 12:00 pm EST for an executive discussion of the issues, strategies, and go-forward planning that service leaders can use in formulating the next steps to adapt and ensure success in the “new normal.”
We’ll detail recent research, too including:
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The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.