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IdeaShare: SERVICE LEADERS’ INSIGHTS: Strategic Planning for 2022

2021 has been a year of transition as service leaders shifted focus from operational continuity to increasing service revenue. What are your priorities for 2022?

This IdeaShare features service executives from GOJO/Purell, Ortho Clinical Diagnostics and Elekta.  We had a deep-dive discussion on strategic planning and the top priorities going into the new year. 

Watch to learn:

  • The primary lessons learned from 2021
  • Rising service & compliance complexities
  • Workforce trends and challenges (attracting/retaining/training talent)
  • Key initiatives for 2022


Linda Tucci – Sr. Global Director, Technical Solutions Center, Ortho Clinical Diagnostics

Robert Pelz – VP, Supply Chain Customer Service, GOJO Industries

Andrew Myers – Director of IT Solutions, Elekta

Mark Scott– VP, Marketing, ProntoForms

John Carroll – CEO, Service Council

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