She is the Global Sr. Director of the Technical Solutions Center at Ortho Clinical Diagnostics. In this role, she’s responsible for driving the strategic direction of Ortho’s remote global technical support centers and oversees the daily operations for field escalation, remote support, and technology-enabled customer support and service. Before joining Ortho Clinical Diagnostics in 2015, she held varying roles within Technical Phone Support, Field Service, Technical Training, and Global Support Management.
She began her career as a Medical Technologist working in multiple hospital clinical laboratories before moving to the medical device sector. She leads through service leadership, and prides herself on motivating her team to meet people “where they are,” which means deeply understanding a person’s values, emotions and needs before engaging with them to foster strong connections, collaboration, and alignment.
Join us on this episode of the Service Council inService Podcast with Linda Tucci.