A digital transformation and analytics specialist with over 20 years of client-facing experience, Aly Mawani has held management positions at both IBM Canada and Cognos Incorporated, before joining ProntoForms in 2018. Driven by a passion for building customer solutions which are based on innovation, design and experience, Aly previously lead the Professional Services team at ProntoForms, before assuming responsibility for Operations (systems, data & analytics, and business processes management).
Aly holds several degrees from various academic institutions, most notably an Executive MBA from the University of Ottawa, and Bachelor degrees from the University of Waterloo and McMaster University. He continues to subscribe to life-long learning and endeavours to stay abreast of all topics in the realm of thought leadership, design thinking and artificial intelligence. He aspires to bring these innovative concepts to Field Service Management, as well as the broader ecosystem, served by ProntoForms.
Webinar: What First Time Fix Rate Isn’t Telling You: Moving Beyond Traditional Service Performance KPIs
The way organizations provide service today is not in tune with customer expectations. Even for companies with an average FTF rate, one in every four