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Webinar: Evolving KPIs/Metrics, Technology Investments and Information Platforms that Engage/Retain Field Service Teams

With service being pressured for greater revenue and profit contributions, more service leaders are working on digital transformation programs to help with efficiency, effectiveness and recruitment/retention.  New research from the Service Council shows how the industry is evolving and provides benchmarks for comparing your organization’s progress with your peers.

Watch our on-demand webinar to learn about:

  • History and development of current key performance indicators (KPIs) with a preview of new attainment data
  • Evolution from customer satisfaction to net promoter score to customer effort
  • The information platform architectures being developed to increase employee engagement and access
  • State of technology implementation and acceptance, particularly Augmented Reality (AR)


Joseph Biron – Divisional GM, IoT, PTC

John Carroll – CEO, Service Council

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