With service being pressured for greater revenue and profit contributions, more service leaders are working on digital transformation programs to help with efficiency, effectiveness and recruitment/retention. New research from the Service Council shows how the industry is evolving and provides benchmarks for comparing your organization’s progress with your peers.
Watch our on-demand webinar to learn about:
- History and development of current key performance indicators (KPIs) with a preview of new attainment data
- Evolution from customer satisfaction to net promoter score to customer effort
- The information platform architectures being developed to increase employee engagement and access
- State of technology implementation and acceptance, particularly Augmented Reality (AR)
Joseph Biron – Divisional GM, IoT, PTC
John Carroll – CEO, Service Council