On-Demand Webinars

Hear from Kodak Alaris on their Digital Transformation Journey

Overview

Kodak Alaris Servicemax Webinar

Service leaders are faced with the combined challenge of generating increased revenue, improving customer experience and reducing cost for their field service organizations. As the world moves more and more digital, it’s critical that service leaders keep up. A data-driven view of service operations allows for improved customer experience, workforce utilization and profitability. By employing modern technology and software, service leaders can transform their service organizations reliably and consistently.

View this webinar to learn how ServiceMax customer Kodak Alaris was able to improve their customer satisfaction, service productivity, and utilization by consolidating and digitizing their workflow. Our experts will discuss:

  • What steps Kodak Alaris took to ensure success in their digital transformation
  • What worked well and what lessons were learned throughout the process

Video

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Speakers

John Carroll
John Carroll
CEO
ServiceCouncil H FC
Sara Cerutti
Sara Cerutti
Senior Director
Servicemax
Chuck Davies
Chuck Davies
Service IT Lead, IT Supervisor
Kodak Alaris Logo.svg
Jeffrey Moore
Jeffrey Moore
Worldwide Service Operations
Kodak Alaris Logo.svg

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Topics

Field ServiceIntelligent ServiceLeadership & StrategyTechnology
Tags: Change Management, Digital transformation, Information Technology, IT, Service transformation

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