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Webinar: What First Time Fix Rate Isn’t Telling You: Moving Beyond Traditional Service Performance KPIs

The way organizations provide service today is not in tune with customer expectations. Even for companies with an average FTF rate, one in every four jobs requires at least one repeat visit. Customers don’t get the service they expect, and your service costs soar due to additional truck rolls or unnecessary parts costs.

Watch our on-demand webinar where we’ll:

  • Reveal 2022 service performance benchmarks, based on more than 6 million work orders
  • Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs
  • Explore strategies to empower your whole team to deliver exceptional customer experiences
  • Drill down into specific ways you can use your own service data to gain insights into customer needs, transofrm service delivery and strengthen customer relationships


Joe Lang – VP of Service Technology and Innovation, Comfort Systems USA

Gyner Ozgul – Chief Operating Officer, Smart Care Equipment Solutions

Sidney Lara – Service Principal, Aquant

John Carroll – CEO, Service Council

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