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Category

Remote Resolution

Remote Support

2024 State of Remote Support: The Trend, The Surprise, and the Red Flag

Remote Support

2024 State of Remote Support Summary Findings

Research Insight: Better Together – IoT’s Criticality To Issue Diagnosis and AR’s Criticality to Issue Resolution

Survey Performance

Summary Findings: 2017 Field Service Benchmark KPIs

field service kpis

Summary Findings: 2017 Leadership Benchmark Early Results – KPIs