On-Demand Webinars

Building a Lean Service Machine: Cutting Service Cost While Improving Performance


In this webinar, service pros explain how to have it both ways — decrease costs while simultaneously boosting service KPIs. Join Gyner Ozgul, President & Chief Operating Officer of Smart Care Equipment Solutions, Sidney Lara, Aquant Service Principal, and John Carroll, Service Council CEO, for a roundtable discussion to learn tactical, data-driven approaches for building and leading service teams during uncertain times.

Discover how to:

  • Upskill service techs – even with high rates of turnover
  • Measure – and improve – KPIs like First Time Fix Rate and Cost Per Success
  • Guide prioritization and maintain efficiency with the help of Service Insights
  • Reduce the cost of service while delivering exceptional customer experiences



John Carroll 01
John Carroll
ServiceCouncil H FC
Sidney 01 (1)
Sidney Lara
Service Principal
Gyner Ozgul 01
Gyner Ozgul
Chief Operating Officer
Smart Care

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Tags: cost per success, Efficiency, First-time Fix Rate, KPIs and Metrics, Upskilling

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