Building a Lean Service Machine: Cutting Service Cost While Improving Performance
In this webinar, service pros explain how to have it both ways — decrease costs while simultaneously boosting service KPIs. Join Gyner Ozgul, President & Chief Operating Officer of Smart Care Equipment Solutions, Sidney Lara, Aquant Service Principal, and John Carroll, Service Council CEO, for a roundtable discussion to learn tactical, data-driven approaches for building and leading service teams during uncertain times.
Discover how to:
- Upskill service techs – even with high rates of turnover
- Measure – and improve – KPIs like First Time Fix Rate and Cost Per Success
- Guide prioritization and maintain efficiency with the help of Service Insights
- Reduce the cost of service while delivering exceptional customer experiences
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