Creating a Resilient Services Framework

Overview

The strain to meet mission critical service demands has only increased and the pressure to achieve greater service levels and customer satisfaction is at an all-time high.

For Original Equipment Manufacturers (OEMs) to deliver exceptional customer experiences to their end users in these environments they need to have a resilient service delivery capability.

Having a resilient service delivery capability allows you to exceed SLA and customer satisfaction requirements, despite the risk of dynamic or disruptive circumstances, without the cost of more underutilized resources.

Watch the Smarter Services™ webinar recorded on Oct 27th, featuring insights from Source Support Services, Hewlett Packard Enterprise (HPE), Stryker Canada and Vology.  We discuss the three critical components to building a resilient service delivery capability:

• Creating an adaptable workforce that provides consistent results anywhere on the planet.
• Consistent and repeatable processes with innovative and highly integrated technology to ensure high quality service delivery.
• Achieving alignment of service goals and brand expectations across the service delivery network.