Evolving KPIs/Metrics

Technology Investments and Information Platforms that Engage/Retain Field Service Teams

Overview

With service being pressured for greater revenue and profit contributions, more service leaders are working on digital transformation programs to help with efficiency, effectiveness and recruitment/retention.  New research from the Service Council shows how the industry is evolving and provides benchmarks for comparing your organization’s progress with your peers.

Watch our on-demand webinar to learn about:

• History and development of current key performance indicators (KPIs) with a preview of new attainment data
• Evolution from customer satisfaction to net promoter score to customer effort
• The information platform architectures being developed to increase employee engagement and access
• State of technology implementation and acceptance, particularly Augmented Reality (AR)