Member-Only Content
Log in if you have an existing membership or contact Sheila Ahmed, Senior Vice President of Operations, for more information.
Evolving KPIs/Metrics
Technology Investments and Information Platforms that Engage/Retain Field Service Teams
Overview
With service being pressured for greater revenue and profit contributions, more service leaders are working on digital transformation programs to help with efficiency, effectiveness and recruitment/retention. New research from the Service Council shows how the industry is evolving and provides benchmarks for comparing your organization’s progress with your peers.
Watch our on-demand webinar to learn about:
- History and development of current key performance indicators (KPIs) with a preview of new attainment data
- Evolution from customer satisfaction to net promoter score to customer effort
- The information platform architectures being developed to increase employee engagement and access
- State of technology implementation and acceptance, particularly Augmented Reality (AR)
Video
Speakers
Related Content
Topics
Lead, Share, Partner With Us
The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.
