On-Demand Webinars

Exclusive Preview of the 2021 Smarter Services Executive Symposium


The 2021 Smarter Services™ Executive Symposium will be back in person this year!

After a long year and a half of digital events, we hope you and your team can join us in Chicago, Sept 13-15, at the Loews in downtown Chicago.

This year’s theme is Service.Reinvented. and we are excited to include keynote speakers from Peloton, NCR, Southwest Airlines, Trane Technologies, Schneider Electric, Vertiv, KONE and many more!

Our agenda will include the following subthemes:

  • Day 1: “Customer & Workforce” (Customer Obsessed, Service is Humanity)
  • Day 2: “Revenue & Growth” (Service Revenue Reimagined)
  • Day 3: “Service Transformations” (From Now to Next)

The Service Council will give you an in-depth look at the sessions we will cover and go over the protocols we will be following to ensure everyone’s safety at the in-person event.


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