On-Demand Webinars

Get Your Service Supply Chain in Rhythm


Rarely have supply chains been so in the spotlight as they have over the last year. From semiconductor chip shortages to component and inventory backlogs, the service supply chain sectors in particular have been creaking under the strain.

Watch Tom Fry of iRhythm, Chris Rezendes of OnProcess, and John Carroll & Michael Israel of the Service Council in a service supply chain executive discussion.

Tom shares how iRhythm has been succeeding where so many others are struggling.  Chris, John and Michael also share insights into new digital innovations that are helping companies deal with shortages, backlogs and service supply chain uncertainty. You will also hear how companies are utilizing component reuse to save money while protecting their company and customers from missed SLAs, and how organizations have unlocked hidden value from their service supply chain.

In this webinar you will:

  • Discover how customer care begins with utilization and enrollment
  • Learn how Supply Chain as a Service (SCaaS) can help your company mitigate the impacts of parts shortages
  • Understand how you can protect against attrition, meet and exceed SLAs, avoid penalties, and limit downtime


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John Carroll
John Carroll
ServiceCouncil H FC
Tom Fry
Tom Fry
Vice President of Customer Success
Michael Israel
Michael Israel
Vice President, Zuper Community
Zuper Trademark Horz 2 Color
Chris Rezendes
Chris Rezendes
Chief Customer Officer
On Process

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