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Self-Service Portals


Members of Service Council discuss their ideas, experiences, best practices, and future plans with customer self-service portals in their organizations.


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John Carroll
John Carroll
ServiceCouncil H FC

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Customer Experience
Tags: Cost of service operations, Customer effort, Customer experience management, Customer feedback management, Customer management, Customer service, Customer support, Field service delivery, Field service technology, IdeaShare, Knowledge management, Service automation, Virtual assistants, Voice of the customer

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