On-Demand Webinars

Slashing the Service Skills Gap

An Alchemy of Tech, People & Processes


The accelerated pace of service transformation is a silver lining from the unprecedented last 12 months. However, rapid change intensified already-existing challenges for service organizations. There’s increased urgency to upskill the workforce, adopt quick-to-value technology, and put the right processes in place that ensure that all the pieces come together effortlessly.

Join our panel of service leaders who offer best practices and lessons learned about

  • Hiring and retention amid high rates of retirement and turnover
  • Technology in and out of the field to empower a workforce of all skill levels
  • The most effective methods for change management for both veteran and junior field staff
  • Field technician preferences when it comes to training and tech

This event is part of Service Leaders Spring Break, a complimentary, weeklong series of virtual roundtables with peers, workshops, beer tastings, and more, all created specifically for service pros.

Let’s spend the week mixing work and play.


Member-Only Content

Log in if you have an existing membership or contact Sheila Ahmed, Senior Vice President of Operations, for more information.


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DiversityIntelligent ServiceService RevenueTechnologyWorkforce & Talent
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The Service Council is made up of global leaders who are actively committed to the exploration of critical topics, insights and best practices. Please join our team of professionals and experts. We’re stronger and better together.