On-Demand Webinars

What First Time Fix Rate Isn’t Telling You

Moving Beyond Traditional Service Performance KPIs


First Time Fix Rate

The way organizations provide service today is not in tune with customer expectations. Even for companies with an average FTF rate, one in every four jobs requires at least one repeat visit. Customers don’t get the service they expect, and your service costs soar due to additional truck rolls or unnecessary parts costs.

Watch our on-demand webinar where we’ll:

  • Reveal 2022 service performance benchmarks, based on more than 6 million work orders
  • Explore the opportunities and limitations of gauging your service organization’s effectiveness using average KPIs
  • Explore strategies to empower your whole team to deliver exceptional customer experiences
  • Drill down into specific ways you can use your own service data to gain insights into customer needs, transofrm service delivery and strengthen customer relationships



John Carroll
John Carroll
ServiceCouncil H FC
Joe Lang
Joe Lang
VP, Service Technology & Innovation
Comfort Systems
Sidney 01 (1)
Sidney Lara
Service Principal
Gyner Ozgul 01
Gyner Ozgul
Chief Operating Officer
Smart Care

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Field ServiceTechnology
Tags: AI, Aquant, Artificial intelligence, Comfort Systems USA, Customer Experience, Digital transformation, IT, KPIs and Metrics, Smart Care Equipment Solutions, technology information

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